Privacy Policy

Eagle Eye Security ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit eagleeyesec.net, contact us, request services, or opt in to receive communications from us.

1 Information We Collect

Information You Provide Directly

• Full name, phone number, and email address
• Service interest and project details submitted through our contact form
• Messages, questions, or other communications you send us
• Your mobile number and consent when you opt in to receive SMS messages
• Employee or team member status if indicated on a form submission

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

Information from Third Parties

We may receive information from third-party services such as Google Analytics or social media platforms you use to interact with us.

2 How We Use Your Information

• Respond to quote requests, service inquiries, and customer communications
• Schedule and coordinate security camera installation appointments
• Send SMS text messages if you have opted in to receive them
• Send internal dispatch, scheduling, and operational alerts to team members
• Send a confirmation email following a form submission
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations, including the TCPA
• Detect and prevent fraud or unauthorized access
• Communicate franchise opportunity information to interested parties

3 SMS Text Messaging (TCPA Compliance)

By opting in to receive SMS messages from Eagle Eye Security, you consent to receive recurring automated text messages at the mobile number you provide. Messages may include appointment reminders, service updates, promotional offers, and — for team members — dispatch and scheduling notifications.

This SMS program complies with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines. Opt-in records including timestamp and IP address are retained for compliance purposes.

4 How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• Service Providers: Vendors who assist with email delivery, analytics, or SMS messaging (e.g., Twilio). Bound by contract to use data only to perform services for us.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfer: In connection with a merger, acquisition, or sale of assets. We will notify you of any such change.
• Protection of Rights: To enforce our terms, protect user safety, or prevent fraud.

5 Data Retention

We retain your personal information as long as necessary to fulfill the purposes in this policy and comply with legal obligations. SMS opt-in records are retained for a minimum of four (4) years as required for TCPA compliance. You may request deletion of your data at any time (see Section 8).

6 Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction — including SSL/TLS encryption, restricted file access, and secure credential management. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may configure your browser to refuse cookies. Disabling cookies may affect certain site features. We do not currently respond to "Do Not Track" browser signals.

8 Your Rights and Choices

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of SMS: Reply STOP to any message or contact us to be removed from our SMS list.
• Opt-Out of Email: Use the unsubscribe link in any marketing email or contact us directly.

To exercise any of these rights, contact us at info@eagleeyesec.net or call (931) 385-2240.

9 Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, please contact us immediately and we will delete it.

10 Third-Party Links

Our website may contain links to third-party sites including social media platforms and review sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy: